What is your returns policy?
We offer a 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable item/s providing they are returned in original condition and packaging with security tag and/or security hygiene seals intact.
If an item is unsuitable, please follow the process outlined below:
Complete the returns slip on the reverse of the delivery note enclosed with your order.Place the completed Returns Slip in the package along with the item/s you wish to return.Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:
Glitzy Secrets Ltd
Studio 4, The Old Stable Yard
Wood Street
Swanley Village
Kent
BR8 7PA
United KingdomIf you would like to notify us of your wish to return your order, please email info@glitzysecrets.com or complete our Contact Form with your order number and advise that you are returning your order within 14 days.
We strongly recommend goods are returned by the following Royal Mail services:
Under £30: Recorded Signed For
Over £30: Special Delivery (extra insurance is available depending on the value of your order)
You will be responsible for returning the unsuitable goods to us within 14 days of receipt at your cost. If you have paid a UK standard delivery charge, this will be refunded if you are cancelling the contract for your complete order. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched. This does not apply to items found to be faulty as outlined under Faulty Goods.
Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com.
A full refund for the price paid for the goods will be issued to the original card holder within 7 working days of receipt. You will receive a confirmation email to advise you that your refund has been issued. Please note that where Next Working Day Delivery has been selected, postage charges will not be reimbursed.
Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact. Credit notes should be redeemed within 1 year.
I would like to return an unsuitable item. How do I do this?
We offer a 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable item/s providing they are returned in original condition and packaging with security tag and/or security hygiene seals intact.If an item is unsuitable, please follow the process outlined below:
Complete the returns slip on the reverse of the delivery note enclosed with your order.Place the completed Returns Slip in the package along with the item/s you wish to return.Return your goods within 14 days of delivery, in original condition and packaging with security tags intact to:Glitzy Secrets Ltd
Studio 4, The Old Stable Yard
Wood Street
Swanley Village
Kent
BR8 7PA
United KingdomIf you would like to notify us of your wish to return your order, please email info@glitzysecrets.com or complete our Contact Form with your order number and advise that you are returning your order within 14 days.
We strongly recommend goods are returned by the following Royal Mail services:
Under £30: Recorded Signed For
Over £30: Special Delivery (extra insurance is available depending on the value of your order)
You will be responsible for returning the unsuitable goods to us within 14 days of receipt at your cost. If you have paid a UK standard delivery charge, this will be refunded if you are cancelling the contract for your complete order. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched. This does not apply to items found to be faulty as outlined under Faulty Goods.
Since Glitzy Secrets Ltd cannot be held responsible for goods until they arrive at our premises and unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via http://www.royalmail.com.
A full refund for the price paid for the goods will be issued to the original card holder within 7 working days of receipt. You will receive a confirmation email to advise you that your refund has been issued. Please note that where Next Working Day Delivery has been selected, postage charges will not be reimbursed.
Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Glitzy Secret providing goods are in original condition, packaging and with security tags intact. Credit notes should be redeemed within 1 year.
I wish to cancel my order. What should I do?
If you are a consumer contracting with us online or by telephone and would like to cancel the contract for your order, you can do so at any time up to 7 working days after the day of receipt of goods. You must inform us of your request to cancel your contract in writing. Your written cancellation request can be sent to Glitzy Secrets Ltd, Office 4, The Old Stable Yard, Wood Street, Swanley Village, Kent, BR8 7PA or emailed to info@glitzysecrets.com.
If your order has already been dispatched, you will be responsible for returning the goods to us promptly from your notification at your cost. If you fail to return the goods to us, we reserve the right to arrange for the goods to be collected by courier at your cost. If you have paid a standard delivery charge, this will be refunded if you are cancelling the contract for your complete order only. Extra services such as Express Delivery or gift wrapping requested by you form part of a separate contract and are non-refundable once your order has been dispatched.
The regulations do not apply to some items or additional services and full details of your rights under the Distance Selling Regulations are available from Consumer Direct, your local Citizen’s Advice Bureau or Trading Standards.
I received an item which is faulty. What should I do?
As every item is thoroughly inspected by our manufacturer and again by our Quality Control Team prior to despatch, this instance is very rare.
We take any item reported as faulty very seriously and the item may undergo a formal investigation to determine the cause of the fault as Glitzy Secrets prides itself on quality.
If you have received a faulty item, please follow the process below. We will issue a full refund (incl. Postage costs), exchange (if available) or credit note once the item has been deemed as faulty by Glitzy Secrets.
Step 1: Email info@glitzysecrets.com to inform us of the fault as soon as possible and within 30 days of receipt. Please include your original order reference, your name and billing address as well as an explanation of the fault discovered. We will send a Return Acknowledgement email with your Returns Authorisation Number and the postage method you should use to return the faulty goods.
Step 2: On receipt of your Returns Authorisation Number (RAN), write your Returns Number on the returns slip on the reverse of the delivery note enclosed with your order. If you do not have your delivery note, either print our email or enclose your RAN and name, billing address and telephone number.
Step 3: Place the completed Returns Slip in the package along with the item/s* you wish to return.
Step 4: Return your goods within 7 days of receipt of your RAN by the postal method stated in your Return Acknowledgement email to:
Glitzy Secrets Ltd
Office 4, The Old Stable Yard
Wood Street
Swanley Village
Kent, BR8 7PA
In the event that your item becomes faulty after 30 days of receipt but within a reasonable time frame, please contact us regarding a repair.
Can you confirm you have received my return?
You will receive a Refund Confirmation email notifying you of your refund within 7 working days of us receiving the returned goods.
Please be aware that, depending on the postal service you have returned the goods by, it can take up to 7 days for us to receive your return.
In the unlikely event that you have not received a Refund Confirmation email within 14 days of posting your return to us, please contact Customer Services with your order number, name, billing address and any Recorded or Special Delivery tracking number.
If you would like confirmation that your return has been delivered, we recommend that you return goods by Royal Mails Recorded Signed For or Special Delivery as you can trace your parcel at www.royalmail.com.
When will my card be refunded?
Your card will be refunded within 7 working days of us receiving your return and you will receive a notification email to confirm the refund.
Please note: depending upon the banks and your card issuer, it can take several additional working days for the refund to appear in your account.
Will you confirm when my credit card has been refunded?
Absolutely! You will receive an email confirming the refund within 7 working days of us receiving your return.
Can I Exchange An Item?
If an item* you have ordered is unsuitable and you wish to order a different item, you will need to place a new order online. Simply return the unsuitable item to us in accordance to our 14 Day Goodwill Policy and we will issue a refund within 7 working days of receipt.
